Welcome to http://switch-safe.com, a website (the “Site”) owned and operated by SwitchSafe, Inc., its affiliates, agents, independent contractors, designees and assignees (collectively “SwitchSafe,” “us” or “we”), to provide services to broker dealers, investment advisors, offices of supervisory jurisdiction (“OSJs”), other investment professionals and their Authorized Users (the “Service(s)”) to facilitate product comparisons and assist in compliance with regulatory requirements including product replacement forms and switch forms. We are aware of the trust you place in us and our responsibility to protect the privacy and security of the information you provide on the Site or in connection with the Service.
Personal Information That You Provide
When you register as a user (“User”) on the Site, we collect personal information about you, such as your name and email address. We do not store the credit card data of Users on the Site. In addition to personal information, we also collect technical and navigational information such as computer or other device, browser type, Internet Protocol address, web pages visited and time spent on the Site and Content-related information such as document file name, size and type.
We may use your personal information to service and protect your Account, communicate with you and introduce new SwitchSafe products and services to you. We may share this information with affiliates to perform administrative and other services for us. We may use the technical and navigational data collected for analytical purposes, improving the Site, our products and your experience on the Site and to protect your Account.
If you want to update or delete your personal information, please do so on the Site’s profile page or through an email to us.
Your Account Content
Your Account content (“Account Content” or “Content”) includes the electronic files, content and information you upload and input into your Account. You control the access and use of your Content. You may allow other users (“Authorized Users”) with limited access to view and audit your Content. You may terminate your Authorized User’s access to your Content at any time. We contract with third-party service providers to furnish and support the Services including the storage of your Account Content. Neither we nor our third-party service providers access, use or share your Account Content for any purpose, except at your direction or as required or permitted by law.
We retain your personal information and your Account Content for as long as your Account is active, or as needed to provide you services, and as necessary to comply with our legal obligations.
Protection of your Information
We consider all or your Account Content highly sensitive information, and we protect the security, integrity and confidentiality of your Account Content by maintaining physical, electronic and procedural controls. We protect your personal information and the files stored in our system with strong encryption. As advances in technology occur and requirements change, we will adapt our controls to meet evolving demands. When you upload a file to the Site, we scan it for viruses and other malware. When we use email to communicate with you, we use a technology that enables us to digitally sign our messages so that our Users can verify that the messages have not been forged or altered. The Site will automatically log you off after an extended period of inactivity which reduces the risk that others could access your information from your unattended Account. We use security systems to monitor the Site around the clock to provide you with timely and secure access to your Account. We restrict physical access to work areas and limit access to and closely monitor systems containing User electronic files. We are trained in security practices and emerging risks such as identity theft. While we use encryption, firewall barriers, authentication procedures, audit logs and other protections to maintain the security of your Content and prevent unauthorized access, we cannot guarantee absolute security.
When you register for an Account on the Site, you must provide an email address. You must also create a secure secret password which will allow you safe and secure access to your files. We have protective procedures to monitor password entry attempts, and we verify your identity before granting you access to your Account.
Cookies and Other Online Technologies
When you access the Site, we collect certain information from that device about your browser type, location and Internet Protocol address through cookies or similar technologies.
8387 E. Twisted Leaf Drive
Gold Canyon, AZ 85118
Effective November 15, 2016